We admit that there are cases that are beyond our control and for that reason, if you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something from us. If you don’t like it, no hard feelings we’ll make it right. We have 24/7/365 Customer Service. Connect with us through our customer support lines: email – sales@frichshoppeph.com, message or have a live chat with us if you need urgent assistance and we’ll make sure that we find the best solution for you.